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Privacy Statement

This following document sets forth the Privacy Policy for the DJK Plumbing PTY LTD website, www.djkplumbing.com.au is committed to providing you with the best possible customer service experience. DJK Plumbing PTY LTD is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

  • There are many aspects of the site which can be viewed without providing personal information, however, for access to future DJK Plumbing PTY LTD customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

  • We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. DJK Plumbing PTY LTD takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

  • For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
  • From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

  • DJK Plumbing PTY LTD reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

  • You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. DJK Plumbing PTY LTD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

  • DJK Plumbing PTY LTD welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Terms & Conditions

Any and all works carried out by DJK Plumbers either quoted or otherwise shall be subject to these Terms and Conditions in full. It is the sole responsibility of the client / customer to read the Terms and Conditions carefully and pursue legal advice if required before engaging DJK Plumbers NSW.

  1. Definitions
  •  “DJK Plumbers” shall mean DJK Plumbing PTY LTD, or any agents, contractors and employees hereof.
  •  “Client” shall mean the client, any person acting on behalf of & with the authority of the client, or any person purchasing products & services from DJK Plumbers.
  1. Payments
  •  The client agrees to make progress payments as requested. Failure to do so will cancel all further works until such time, progress payments are paid. The client agrees to pay the full invoice amount on the completion of works.
  •  Credit card & cash payments accepted only. I give permission to DJK Plumbers to carry out transactions over the phone using my credit card details for the value of the invoice amount or as per payment arrangement i.e. deposit or progress payments.
  • A credit card transaction fee of 2% applies to all credit card payments.
  • Any payments which fall overdue shall incur a late fee of 10% daily until paid in full.
  •  All quoted works are subject to variations as required & are at the discretion of DJK Plumbers in order to carry out & complete works to Australian & Safety Standards. All variations will incur further fees & charges in addition to the original quoted amount.
  •  DJK Plumbers fees & charges are subject to change without notification to the client.
  • Additional fees & charges shall apply outside of normal business hours 0700 to 1500 Monday to Friday.
  •  I accept that all invoices shall be provided in categories of labour, materials & GST only. Itemised accounts will not be issued.
  1. Goods
  •  All goods shall remain the property of DJK Plumbers until such time payment is received in full.
  1. Cancellation
  •  DJK Plumbers may cancel these terms & conditions or cancel delivery of goods & services at any time giving at least 24 hours written advice. DJK Plumbers shall not be liable for any loss or damage what-so-ever arising from such cancellation.
  • The client must provide DJK Plumbers with at least 3 working days’ notice in writing of any cancellation of works. Failure to do so will incur 30% payment of the original quoted / invoice amount payable by the client.
  •  Placing a deposit with DJK Plumbers secures & confirms your job. Where a deposit has been paid to DJK Plumbers, deposits are non-refundable.
  1. Warranty
  •  Warranty shall be valid for 12 months (unless otherwise stated) from date of installation. Warranty shall only be valid on exact location & works as carried out by DJK Plumbers. Client must provide original invoice for proof of works.
  • All valve & valve type parts as well as any specified items installed by DJK Plumbers must be serviced annually by DJK Plumbers. Failure to do so shall void all warranty. It is the sole responsibility of the client to arrange an appointment.
  •  The Client shall inspect the goods & works on completion & must report any defects to parts or installation works within 48 hours in writing to DJK Plumbers of any alleged defects, shortage in quantity or damage. The client shall afford DJK Plumbers an opportunity to inspect the alleged damage / defect within 7 working days from date of written notification & give DJK Plumbers the opportunity to make good to Australian & reasonable standards within 14 working days.
  •  No warranty shall be provided on blocked sewer, drainage or storm water as set out at clause 10
  1. Intellectual Property
  •  Where DJK Plumbers have designed or drawn Goods for the Client, then the copyright in those designs & drawings shall remain vested in DJK Plumbers, & shall only be used by the Client at DJK Plumbers’s discretion & with written consent to do so.
  1. Clients Disclaimer
  •  The client hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any misrepresentation made to him/her by any servant or agent of DJK Plumbers & the Client acknowledges that he/she buys the services of DJK Plumbers relying solely upon his/her own skill & judgment & that DJK Plumbers shall not be bound by nor responsible for any term, condition, representation or warranty other than the warranty given by the Manufacturer which warranty shall be personal to the Client & shall not be transferable to any subsequent Client.
  1. Underground Services
  • The Client will indemnify DJK Plumbers & keep DJK Plumbers indemnified against any liability, loss, claim or proceedings of any kind (whether arising under statute or common law) arising from services which are buried or unseen being disturbed or damaged. DJK Plumbers will not be liable for any repair work & any repair work required will be paid at the Clients expense. Such liability, loss, claims or proceedings includes but is not limited to a) Damage to the property, real or personal; b) Death or personal injury; & c) Consequential or economic loss of any kind.
  1. Rock & Filled Ground
  •  Unless specifically included in written quotes &/or estimates, rock excavation, dewatering or supportive work such as pier & beams for filled or made up ground will be charged out as a variation to the original price. Quotation is based on excavation of clean soils only, unless otherwise specifically stated in writing.
  •  Existing soils shall be returned to excavated areas where possible & ground shall left filled. Landscaping and concrete works are not included in quotation unless specified be in writing. All concrete, paving and landscape works including shrub / plant & lawn replacement will be treated as a variation as set out in Clause 2 of this document.
  1. Drains & Sewer
  • The Client understands that the presence of plant/tree root growth &/or blockages generally indicates damaged pipes. Additionally, the Client agrees that blocked drains, sewer pipes & storm water lines cannot be permanently fixed by simply removing “plant/tree root growth” or cleaning the drain. Therefore, no warranty is provided in relation to future blockages regardless of timeframe reoccurring whether in the same location or other drainage / sewer lines within the same property.
  • The Client acknowledges that Close Circuit Television (CCTV) is a specialist piece of equipment which may or may not be used at DJK Plumbers sole discretion in an attempt to identify the source of the blocked drain. Should CCTV equipment be used the Client acknowledges that additional charges will be imposed.
  •  Should any Plumber’s equipment become lodged or damaged in the customers drain it will be removed & / or repaired at the Clients expense (includes materials, parts & labour) or monetary compensation to the total replacement of same or higher quality value will become payable to DJK Plumbers immediately.
  1. Dispute Resolution
  • If a dispute arises between the parties to this contract, then either party shall send to the other party a notice of dispute in writing adequately identifying & providing details of the dispute. Within seven (7) days after service of a notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute.
  • At any such conference each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered or sent by certified mail to the other party refer such dispute to arbitration.
  • Any arbitration shall be:

Ø  Referred to The Consumer Trader & Tenancy Tribunal (CTTT).

  1. Compliance with Laws?
  • The Client & the Contractor shall comply with the provisions of all statutes, regulations & bylaws of government, local & other public authorities that may be applicable to the works.
  • The Client shall obtain (at the expense of the Client) all licenses & approvals that may be required for the works? (councils or other governing agents).
  • The Client agrees that the site will comply with any occupational health & safety laws relating to building/construction sites & any other relevant safety standards or legislation.
  1. General
  • The client agrees to DJK Plumbers using their personal information for marketing purposes & gives DJK Plumbers permission to send out future advertising material
  • Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lockout, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.
  • DJK Plumbers does not accept any responsibility for damage to property during works being carrying out.
  •  DJK Plumbers shall not be held liable for any such delays for work not being completed due to weather conditions, shortage of labour hire, machinery or materials outside the direct control of DJK Plumbers.
  •  In the event of any breach of this contract by DJK Plumbers the remedies of the Client shall be limited to damages. Under no circumstances shall the liability of DJK Plumbers exceed the Price of the Goods.
  •  DJK Plumbers reserves the right to review & make changes to these terms & conditions at any time.
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